Welcome to our award winning physiotherapy clinic
What To Expect
Our treatment approach is tailored to each individual as conditions and recovery times are different for every patient. We will always try to keep things simple, providing an uncomplicated explanation about your condition to ensure that there is no unnecessary confusion and that any fears are alleviated. Good communication between patient and therapist is vital to achieve the most effective results.
During your consultation we will take a thorough case history of your symptoms and other medical issues. Following this we will complete a physical examination. Once an impression has been reached about your condition, you will be given an explanation and a treatment plan.
If further tests are deemed necessary such as X-rays or perhaps an MRI scan, this can be arranged via our referral process to local private hospitals.
Whilst the legal requirements have changed in Scotland, we strongly encourage patients and therapists to wear a mask to keep everyone safe. Please continue to respect individual choices.
- We politely ask that you arrive at your appointment time exactly and to please wait until greeted by your physiotherapist.
- Our admin team are currently working remotely, therefore the door maybe locked. We would greatly appreciate your patience and to wait for your physiotherapist to be greeted.
- Please remember to bring appropriate clothing to your session. For example, shorts for lower limb and lower back issues and/or a scoop neck vest top for upper limb and neck issue. This is to allow the physiotherapist to assess and treat the presenting area as efficiently as possible.
- Based on the size and layout of our clinic, please do not bring anyone else to your appointment unless they are your carer, guardian or chaperone.
Booking And Payment
- Follow-up appointments will be made with your physio within the clinic room, online or by calling our remote receptionist. No bookings will be made at reception.
- We have card readers and bank transfer options, as we do not accept cash payments.
Infection Prevention and Control Measures
- We will continue to have in place enhanced cleaning measures for all communal and clinical areas. The clinic rooms will be cleaned thoroughly in between every patient, with additional time being scheduled to allow for this.
- All communal and high contact areas will be cleaned frequently.
- We have replaced all fabric chairs with wipeable seating and removed any soft furnishings and accessories, such as pillows and towels.
- The clinic toilets will be out of use for visitors.
- Please use hand sanitiser when you enter the clinic.
- The clinic is disability accessible. Please speak with our team – 0131 235 2354 – if you require any further information or assistance.
- Our toilet unfortunately is not disability accessible.
- We have a rehab and gait analysis space which is in use throughout the day.
We understand that unavoidable circumstances arise and appointments have to be cancelled or rescheduled.
- Cancellations and/or rescheduling appointments booked on Tuesday-Saturday must be made 24 hours prior to your appointment.
- Cancellations and/or rescheduling for Monday appointments must be made on the Friday before 4.30pm.
- Notifying us of your cancellation outwith the time frames above will result in a £25 fee.
- No fee will be charged if you cancel due to COVID-19 symptoms or if you are required to self-isolate.
- Unfortunately, ‘NO SHOWS’ will be charged the full price of the appointment fee.
We aim to make your visit as safe and as comfortable as possible. If you have any concerns please do not hesitate to contact us.
We look forward to seeing you soon.